1. Overview
This Refund and Cancellation Policy explains how users can cancel subscriptions or request refunds for services purchased through the BellBuddy platform. By using our services, you agree to this policy.
2. Subscription Cancellation
Users may cancel their subscription at any time through the application settings or the relevant payment platform. Once canceled, the subscription remains active until the end of the current billing cycle. No further charges will be applied after expiration.
3. Refund Eligibility
Because BellBuddy provides digital services, payments are generally non-refundable. Refunds may be considered in limited verified cases.
- Duplicate payment due to a technical issue
- Payment deducted but subscription not activated
- Verified billing error
4. Refund Request Timeline
Refund requests must be submitted within 7 days of the transaction. Requests made after this period may not be considered.
5. Refund Processing
If a refund is approved, it will be processed within 7 to 10 business days to the original payment method, depending on the payment provider.
6. Non-Refundable Cases
- Unused subscription period
- Change of mind after purchase
- Failure to cancel before renewal
- Partial usage of services
7. Third-Party Payments
If a subscription is purchased through third-party platforms such as Google Play Store, the refund and cancellation policies of those platforms may also apply.
8. Billing Support
For refund or billing-related queries, users should contact BellBuddy support with transaction details and proof of payment.